Diploma in Hotel & Hospitality Management
The PIMS Diploma in Hotel & Hospitality Management develops the operational, supervisory and management knowledge required in today's hospitality industry. The programme covers hotel operations, food servic...
01
Program Overview
The PIMS Diploma in Hotel & Hospitality Management develops the operational, supervisory and management knowledge required in today's hospitality industry. The programme covers hotel operations, food service, guest relations, tourism, travel services, customer experience and the management principles used across hospitality organisations.
Learners gain an understanding of how accommodation, food and beverage operations, customer service, human resources, leadership and business management work together to create effective hospitality experiences. The diploma is suitable for individuals seeking career development within hotels, resorts, restaurants, tourism businesses and related service industries.
What You'll Learn
Part 1: Careers and Professional Skills in Hospitality
- Introduction to the hospitality industry
- Industry growth, trends and change
- Career opportunities in hospitality
- Customer-service skills
- Professional telephone and communication etiquette
Part 2: Food Service Management
- Structure of the restaurant industry
- Independent, chain and franchise operations
- Competition within food-service businesses
- On-site food-service operations
- Current challenges in food service
- Food-safety and catering principles
Part 3: Hotel and Lodging Operations
- Understanding guest requirements
- Hotel and lodging operations
- Factors influencing the hotel industry
- Competition within accommodation businesses
- Guest-service management
Part 4: Travel and Tourism
- Front-office and back-office functions
- Tourist destinations and tourism generators
- Airport-transfer and transportation arrangements
- Guest relationship management
- Tour and destination guidance
- Travel requirements and procedures
- Technology and reservation systems in travel
- Travel geography
Part 5: Hospitality Management
- Principles of hospitality management
- Planning and decision making
- Organisation of hospitality operations
- Human Resource Management
- Staffing and workforce coordination
- Operational control
- Leadership and team management
Empowering professionals with knowledge, practical understanding and stronger workplace skills.
PIMSWho Should Attend?
This PIMS diploma is suitable for individuals who want to begin or advance a career within hotels, resorts, restaurants, tourism businesses, accommodation services or other hospitality-related organisations.
Key Benefits
Successful completion of the PIMS Diploma in Hotel & Hospitality Management can help learners to:
- Understand key hotel and hospitality operations
- Improve customer-service and guest-experience skills
- Develop knowledge of food-service and accommodation management
- Understand basic travel and tourism operations
- Strengthen leadership, teamwork and communication capabilities
- Develop knowledge of planning, staffing and operational control
- Build skills relevant to hospitality sales, marketing and revenue management
- Prepare for supervisory and management opportunities within hospitality organisations
Potential career areas include accommodation management, guest-experience management, hospitality operations, revenue management, business analytics, sales and marketing.
Assessment & Evaluation
After completing the PIMS course material and required module quizzes, learners may proceed to the course examination.
- The examination is open book and must be completed within 3 hours.
- A minimum score of 65% is required to pass.
- Learners who do not pass may retake the examination.
- A maximum of three attempts is permitted within a 48-hour period.
- After three unsuccessful attempts, learners must wait 48 hours before another attempt.
- Learners should review the course material before attempting the examination again.
- Once an examination has been passed, it cannot be retaken solely to improve the score.
- Learners must successfully complete all required course examinations to finish the programme.
Start Your Professional Learning Journey.
Contact PIMS for information about Diploma in Hotel & Hospitality Management, training schedules and enrollment.
Enquire Now →