ISO 24518:2015 - Crisis Management for Water Utilities
The PIMS ISO 24518:2015 Crisis Management for Water Utilities course introduces the principles used to prepare water utilities for disruptive incidents and emergency situations. Effective crisis management is e...
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Program Overview
The PIMS ISO 24518:2015 Crisis Management for Water Utilities course introduces the principles used to prepare water utilities for disruptive incidents and emergency situations. Effective crisis management is essential for protecting public health, maintaining critical water services and restoring operations efficiently following major events.
The programme covers crisis-management frameworks, organisational responsibilities, emergency decision making, stakeholder communication, resource allocation, training and crisis exercises to strengthen the resilience of water and wastewater services.
What You'll Learn
- Introduction to ISO 24518:2015
- Principles of crisis management for water utilities
- Incident and crisis-management terminology
- Development of an incident-management framework
- Roles and responsibilities during a crisis
- Formation and coordination of crisis-response teams
- Identification of critical water-service functions
- Emergency decision-making
- Resource allocation during crisis situations
- Internal communication during emergencies
- Stakeholder and public communication
- Coordination with emergency services and relevant authorities
- Training of crisis-response personnel
- Planning and conducting crisis exercises
- Post-incident review and organisational learning
- Improving water-utility resilience and continuity
Empowering professionals with knowledge, practical understanding and stronger workplace skills.
PIMSWho Should Attend?
This PIMS ISO 24518 course is suitable for water-utility managers, crisis-management teams, emergency-response personnel, water-system operators, regulatory personnel, public-health professionals, business-continuity specialists and individuals responsible for maintaining critical water services.
Key Benefits
After completing the programme, participants should be better prepared to:
- Understand ISO 24518:2015 crisis-management principles
- Improve organisational preparedness for water-utility emergencies
- Clarify crisis-management roles and responsibilities
- Support effective resource allocation
- Improve communication with employees, authorities and the public
- Support continuity of essential water services
- Plan crisis-management training and exercises
- Improve organisational learning after incidents
- Strengthen water and wastewater service resilience
Assessment & Evaluation
The PIMS ISO 24518:2015 assessment consists of 50 multiple-choice questions, 2 short essay questions and 10 true-or-false questions.
- Assessment duration: 2 hours.
- Participants who complete the course will receive a Certificate of Attendance from the relevant training organisation or ATP.
- The programme includes 3 hours of environmental-management continuing-education credits as specified within the original course assessment requirements.
Start Your Professional Learning Journey.
Contact PIMS for information about ISO 24518:2015 - Crisis Management for Water Utilities, training schedules and enrollment.
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