Diploma in Hospitality & Front Office Management
The PIMS Diploma in Hospitality & Front Office Management develops professional knowledge for hotel reception, guest services, reservations and front-office administration.The programme focuses on customer...
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Program Overview
The PIMS Diploma in Hospitality & Front Office Management develops professional knowledge for hotel reception, guest services, reservations and front-office administration.
The programme focuses on customer service, booking procedures, occupancy management, hospitality communication, housekeeping coordination, guest security and operational performance.
What You'll Learn
- Principles of Hospitality Management
- Hospitality Operations
- Front-Office Operations
- Reception Procedures
- Front-Desk Administration
- Guest Service and Customer Care
- Guest Handling
- Service-Recovery Techniques
- Reservation Systems
- Booking Procedures
- Occupancy Management
- Hospitality Communication
- Professional Interpersonal Skills
- Housekeeping Coordination
- Front Office and Housekeeping Communication
- Hospitality Safety
- Guest Security Awareness
- Service-Quality Monitoring
- Operational Performance Management
Empowering professionals with knowledge, practical understanding and stronger workplace skills.
PIMSWho Should Attend?
This PIMS hospitality programme is suitable for individuals pursuing hotel and hospitality careers, Front-Office Staff, Receptionists, Reception Supervisors, customer-service professionals and learners progressing toward hospitality-management roles.
Key Benefits
After completing the programme, participants should be better prepared to:
- Develop front-office and hospitality-management competence
- Improve guest-service skills
- Manage reservations and bookings more effectively
- Strengthen professional communication
- Improve coordination with housekeeping and other departments
- Develop hospitality-safety and guest-security awareness
- Improve service quality and operational efficiency
Assessment & Evaluation
- Assessment Format: Written examination, role-play assessment and case-study analysis.
- Total Questions: 60.
- Passing Score: 60%.
- Duration: 150 minutes.
- Certification: Diploma in Hospitality & Front Office Management upon successful completion.
Start Your Professional Learning Journey.
Contact PIMS for information about Diploma in Hospitality & Front Office Management, training schedules and enrollment.
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