Level 2 Award in Business and Administration
The PIMS Level 2 Award in Business and Administration develops essential workplace skills in office procedures, communication, customer service, document management and routine financial administration.The prog...
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Program Overview
The PIMS Level 2 Award in Business and Administration develops essential workplace skills in office procedures, communication, customer service, document management and routine financial administration.
The programme provides a practical foundation for supporting organised and efficient business operations while improving professional communication, record keeping and time management.
What You'll Learn
- Business Administration Principles
- Role of Administrative Support
- Office Procedures
- Filing Systems
- Document Management
- Record Keeping
- Verbal Business Communication
- Written Communication
- Digital Communication
- Customer Service
- Handling Enquiries
- Complaint Resolution
- Information Management
- Confidentiality
- Data-Protection Awareness
- Basic Bookkeeping
- Expense Tracking
- Financial-Process Support
- Teamwork
- Workplace Collaboration
- Workplace Health and Safety Awareness
- Emergency Procedures
- Time Management
- Task Prioritisation
- Practical Administration Project
Empowering professionals with knowledge, practical understanding and stronger workplace skills.
PIMSWho Should Attend?
This PIMS Business and Administration course is suitable for entry-level Administrative Personnel, students progressing from Level 1 business programmes, volunteers supporting administrative activities, entrepreneurs, Small-Business Owners and individuals preparing for advanced administration study.
Key Benefits
After completing the programme, learners should be better prepared to:
- Develop foundational administration knowledge
- Improve office organisation
- Strengthen business communication
- Improve customer-service skills
- Maintain records more accurately
- Understand basic financial administration
- Manage tasks and deadlines more effectively
Assessment & Evaluation
- Assessment Type: Written examination and practical project.
- Format: Multiple-choice questions, short answers and administrative project evaluation.
- Total Questions: 40 theory questions plus 1 project.
- Passing Score: 70%.
- Duration: 60 minutes written plus 2 weeks for project submission.
Start Your Professional Learning Journey.
Contact PIMS for information about Level 2 Award in Business and Administration, training schedules and enrollment.
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