Level 4 Diploma in Tourism & Hospitality Management
The PIMS Level 4 Diploma in Tourism & Hospitality Management develops advanced competence in tourism operations, destination management, hospitality services and customer-experience management.The programme...
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Program Overview
The PIMS Level 4 Diploma in Tourism & Hospitality Management develops advanced competence in tourism operations, destination management, hospitality services and customer-experience management.
The programme also covers events, marketing, financial management, Human Resources, sustainable tourism, responsible sourcing and service-quality improvement.
What You'll Learn
- Tourism and Hospitality Operations
- Industry Structure
- Customer-Service Excellence
- Guest Satisfaction
- Complaint Management
- Destination Management
- Destination Marketing
- Visitor-Experience Management
- Sustainable Tourism Development
- Food and Beverage Operations
- Front-Office Management
- Housekeeping Management
- Event Planning
- Conference and Banquet Management
- Hospitality Marketing
- Digital Promotion
- Sales Strategies
- Hospitality Financial Management
- Budgeting and Cost Control
- Revenue Management
- Human Resource Management
- Recruitment and Staff Development
- Sustainable Hospitality Practices
- Responsible Sourcing
Empowering professionals with knowledge, practical understanding and stronger workplace skills.
PIMSWho Should Attend?
This PIMS Tourism & Hospitality Management programme is suitable for Tourism Supervisors, Hospitality Supervisors, Assistant Managers, hospitality professionals seeking advancement and Tourism and Hospitality Entrepreneurs.
Key Benefits
After completing the programme, learners should be better prepared to:
- Develop tourism and hospitality management competence
- Strengthen destination-management knowledge
- Improve customer-service leadership
- Develop event-planning capabilities
- Improve financial and HR-management skills
- Support sustainable tourism and hospitality practices
Assessment & Evaluation
- Assessment Type: Written examination, case study and management project.
- Format: Multiple-choice questions, essay-style questions and applied tourism/hospitality scenarios.
- Total Questions: 80 theory questions plus 1 case study and 1 project submission.
- Passing Score: 70%.
- Duration: 5 days (35–40 hours total).
Start Your Professional Learning Journey.
Contact PIMS for information about Level 4 Diploma in Tourism & Hospitality Management, training schedules and enrollment.
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