Level 2 Award in Housekeeping Services
The PIMS Level 2 Award in Housekeeping Services develops practical competence in professional cleaning, room preparation, linen management, hygiene and guest service.The programme supports effective housekeepin...
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Program Overview
The PIMS Level 2 Award in Housekeeping Services develops practical competence in professional cleaning, room preparation, linen management, hygiene and guest service.
The programme supports effective housekeeping operations across hotels, resorts, residential properties, healthcare facilities and similar service environments.
What You'll Learn
- Housekeeping Services Fundamentals
- Professional Conduct
- Guest and Client Requirements
- Housekeeping Service Standards
- Cleaning Techniques
- Cleaning Equipment
- Safe Chemical Handling
- Guest-Room Preparation
- Bed Making
- Room Presentation
- Linen Management
- Laundry Operations
- Inventory Management
- Housekeeping Health and Safety
- PPE Use
- Infection-Control Awareness
- Waste Management
- Sustainable Housekeeping
- Customer Service
- Complaint Handling
- Teamwork and Departmental Communication
- Practical Housekeeping Tasks
Empowering professionals with knowledge, practical understanding and stronger workplace skills.
PIMSWho Should Attend?
This PIMS Housekeeping Services course is suitable for Entry-Level Housekeeping Personnel, Hotel and Resort Staff, Residential Property Staff, Healthcare Housekeeping Personnel and individuals preparing for hospitality housekeeping roles.
Key Benefits
After completing the programme, learners should be better prepared to:
- Develop practical housekeeping competence
- Improve cleaning and room-preparation skills
- Strengthen linen and laundry-management knowledge
- Develop safe chemical-handling practices
- Improve guest-service skills
- Support environmentally responsible housekeeping
Assessment & Evaluation
- Assessment Type: Practical assessments, written examination and portfolio review.
- Format: Skills demonstrations, multiple-choice questions, client case studies and oral defence.
- Total Questions: 40 theory questions plus multiple practical tasks and portfolio submission.
- Passing Score: 70%.
- Duration: 3–5 weeks (60–80 hours total).
Start Your Professional Learning Journey.
Contact PIMS for information about Level 2 Award in Housekeeping Services, training schedules and enrollment.
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