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Home / HiQual UK / IT & Computer / Level 2 Diploma in IT User Skills (ITQ)
Professional Training

Level 2 Diploma in IT User Skills (ITQ)

The PIMS Level 2 Diploma in IT User Skills (ITQ) develops practical digital literacy for everyday workplace and administrative technology tasks.The programme covers word processing, spreadsheets, presentations,...

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Training Area HiQual UK
Category IT & Computer
Learning Flexible
Provider PIMS
Level 2 Diploma in IT User Skills (ITQ) program overview 01
Program Introduction

Program Overview

The PIMS Level 2 Diploma in IT User Skills (ITQ) develops practical digital literacy for everyday workplace and administrative technology tasks.

The programme covers word processing, spreadsheets, presentations, basic databases, email, collaboration tools, online safety, file management, cloud storage and basic IT troubleshooting.

02 Learning Coverage

What You'll Learn

  1. Digital Literacy
  2. Workplace IT Responsibilities
  3. Word Processing
  4. Document Formatting
  5. Document Management
  6. Spreadsheet Fundamentals
  7. Formulas and Functions
  8. Charts
  9. Data Handling
  10. Presentation Software
  11. Visual Communication
  12. Database Fundamentals
  13. Simple Database Queries
  14. Email Communication
  15. Calendar and Scheduling Tools
  16. Collaboration Platforms
  17. Internet Safety
  18. Secure Browsing
  19. Data-Protection Awareness
  20. File Management
  21. Cloud Storage
  22. Backup Awareness
  23. Basic IT Troubleshooting
  24. Practical Workplace IT Tasks
Level 2 Diploma in IT User Skills (ITQ) classroom training
Practical Learning Knowledge you can apply
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Empowering professionals with knowledge, practical understanding and stronger workplace skills.

PIMS
03 Recommended For

Who Should Attend?

Who should attend Level 2 Diploma in IT User Skills (ITQ)

This PIMS IT User Skills programme is suitable for Beginners in IT, Office Assistants, Administrative Personnel, Junior Staff requiring workplace IT skills and learners progressing from basic digital-skills study.

04 Professional Value

Key Benefits

After completing the programme, learners should be better prepared to:

  • Develop practical digital literacy
  • Strengthen document and spreadsheet skills
  • Improve presentation competence
  • Develop professional digital communication
  • Improve file and cloud-management practices
  • Strengthen basic troubleshooting skills
Level 2 Diploma in IT User Skills (ITQ) program benefits
Level 2 Diploma in IT User Skills (ITQ) assessment
05 Completion Requirements

Assessment & Evaluation

  • Assessment Type: Written examination, IT project and viva.
  • Format: Multiple-choice questions, applied IT tasks, project submission and oral defence.
  • Total Questions: 60 theory questions plus 1 IT project and 1 viva.
  • Passing Score: 70%.
  • Duration: 6–8 weeks (100–120 hours total).
Take The Next Step

Start Your Professional Learning Journey.

Contact PIMS for information about Level 2 Diploma in IT User Skills (ITQ), training schedules and enrollment.

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